Thornton Park Dental Arts

I am sharing my experience to encourage transparency and patient advocacy. I was a long-time client, and it pains to have to write such a review. In August 2025, I received a routine dental procedure at Thornton Park Dental Arts that included a mandibular nerve block. Following the procedure, I experienced prolonged numbness (3 Month of numbness followed by weird spider like feeling whenever i touched my lips or applied ChapStick) and altered sensation affecting my lips, chin, and jaw well beyond what I was told to expect. While complications can occur in healthcare, what was most concerning was what followed. After reporting minimal improvement weeks later, I sought clear guidance on next steps, prognosis, and whether there were proactive treatment options beyond waiting. I specifically asked for clarification on a proposed follow-up plan and the possibility of long-term nerve effects. Despite multiple polite and documented follow-up emails over several weeks, my questions went unanswered. Communication eventually stopped altogether while I was still experiencing unresolved symptoms. My symptoms did improve after more than three months. However, the lack of timely response, follow-through, and closure during that period caused significant distress and uncertainty. When patients raise reasonable concerns after a procedure, they deserve clear information, responsiveness, and continuity of care. I am posting this not out of anger, but in the hope that future patients will feel empowered to ask questions and expect consistent communication when something does not feel right.

I had a truly wonderful experience at this office. I always struggle with anxiety about dental visits due to past experiences, but this visit was simply amazing. The front desk staff patiently explained the insurance process, and the dental assistants, Gabby and Elizabeth, made me feel incredibly comfortable. I needed some work done, and they were able to fit me in the very same day. Dr. Fernandes went above and beyond to ensure I was at ease and did a fantastic job. Trust me and book the appointment. You will have a fantastic experience!

10/10 would recommend—completely and without reservation! I was visiting Orlando from NYC for a work conference and unfortunately found myself in need of emergency dental work. After conducting overnight research, I turned to Thornton’s team and showed up with no appointment. Thornton’s team not only met (and exceeded) my expectations, but they were very communicative throughout the entire process, which made a world of difference and put me at ease. It’s clear they work as a very cohesive team and aim for perfection. Oh, and I was able to go back to the work conference like nothing ever happened. Thank you all very much! Don’t hesitate to put your trust in Thornton!

Went to my first visit today and had an incredible experience. As someone who has had a lot of dental work, I’ve never been to a practice that functioned this smoothly. I appreciate how thorough they are. In your first visit you get comprehensive X-rays and photos and an evaluation of all of your dental needs. When they then end the visit, they go through all the services, after running it through your insurance and give you a transparent estimate of costs. I really appreciate the professionalism of everyone who works there from the front desk, the dental hygienist and the dentist, Dr. Fernandez was awesome. As an additional update, Vanessa has been my hygienist now for several cleanings and has been great too! You can tell she is very experienced. Always provides great education on dental hygiene needs.

I had a great experience at this dental office. The staff was professional, friendly and very attentive from start to finish. The office was clean and well organized. Everyone here was incredibly kind and patient!