Complete Dental Care of Richmond

As soon as I came though the front door I was greeted, with smiles might I add. I’m extremely big on cleanliness, and this place was beyond CLEAN!!!! For this to be my first time at this location, I was beyond pleased. Great attitudes from each individual I encountered also, and I’m looking forward to my next appointment.

From the moment you walk in, and the moment you walk out... Friendly, helpful, patient, and overall A BLESSED EXPERIENCE!! They were great, start to finish. Staff, dentist, technicians... ALL made you feel "at ease"... YES, even though it's a Dental Office!! What a pleasurable experience!! They make you feel VERY MUCH AT EASE!! I'm so grateful that I made the right choice!! THANK GOD for guiding me to this facility for my teeth issues!🙏❤️

Everyone is so nice and willing to help. Almost no waiting time to be called back. They do a great job. Would recommend them to everyone. Thanks for being a great team. VERY PLEASED

Leaving this review because I’ve been waiting on a call back from the office manager for over a week now. Had a routine cleaning the other week which was rescheduled multiple times due to the snow, that’s cool, it’s an hour drive for me anyways. I moved and wanted to keep the same dental practice since I’ve invested so much time and money into my dental health. Have a great appt, finally a dental hygienist I thought did a great job and was extremely knowledgeable. She was obviously new to me but she read my chart, reviewed my films, etc and talked about how much the overall health of my mouth, gums, and teeth had improved. She goes to schedule my next routine (I get two a year through my insurance) and tells me they have nothing until July which doesn’t work because math. So we go up front and they say they can put me on a cancellation list but that may not work for me since I’m an hour away and I have something called a job and a life I would need to schedule around. That irked my nerves enough. Then she leaves me with the receptionist which then proceeds to tell me the cost of today’s visit was going to be $170 and some change. ONE HUNDRED AND SEVENTY DOLLARS for a routine visit where absolutely nothing special was done. I immediately asked how and why in which the receptionist tells me I’ve met my plan max and this was my out of pocket expense. Erm ooooook. So yall can tell me how much it’s going to cost and make me pay beforehand for my legit dental work; I’ve had a few crowns and fillings but you can’t let me know I was going to have to pay out of pocket on a routine cleaning visit? None of the three separate times yall called to reschedule me that week or in any of the persistent text message reminders or email reminders could there have been a courtesy FYI that they were expecting to collect almost $200 from me that day??? Not to mention when I had my last routine cleaning I had a $35 copay for fluoride and same receptionist asked if I would like to use my credit of nearly $200 towards that service. Again, erm.. credit? At what point were yall going to tell me I had OVERPAID an expense yall told me was due and was just sitting on it for no reason? Pretty ridiculous. Hate to change dentists after finding one tha does quality work but as a medical office worker I find this absolutely crappy from an ethical business standpoint. Wonder if I’ll get a call back now.

The staff was beautiful and professional,the were friendly and very attentive. The Dr was excellent and I would refer any one to them. They explained every step to me along the way ,they were excellent.