CAMC Dental Center

Firstly, I would like to say I have been a patient several times at this location. The Dr’s were very nice, professional, and allowed adequate time for treatment. On the other hand I have had considerable aount of unprofessional behavior and comments from the scheduling department of this particular office i.e. including being hung up on by the receptionist Trina. As a patient you understand that sometimes paperwork is lost or appointments not scheduled, this issue became when I was sent for a root canal treatment to an accompanying dentist. After the completion of my root canal, I was then notified by the Dr.Bouhstani(?) herself that the CAMC Dental office would make an Follow-up appointment for my crown. That follow-up appointment was never made- I had the same previous issue with time elapsing due to not having an appointment. When I asked which Dr I was referred to, the commentary I received was “How do you not know your own doctor”? Well, it had been almost two years so of course I did not know. When I stated that I she was being unprofessional she became very combative and talked over my explanation of events. I figured she would be nice or even professional enough to one look on the screen and let me know whom I saw. This did not happen. Again, she has done this to me personally several times over the course of two years. I do not know rather it is me or just the confrontation of honesty on my part as to why my appointments consistently go unscheduled. The first occasion I was given the reasons of “Our Printers/Fax” has been down. Okay I understand. The particular time in question today the reason I was given for my appointment not being scheduled was “They never received the information from root canal being completed,so she did not schedule an appointment. This is when she began to overtalk my inquiry of if she could call/fax information to Dr (root canal) and get the records. I simply was not allowed to speak, was told I was being rude hung up on any aggressively handled. After completed procedures I will no longer be a patient-if possible I will search for another facility. Trina has a very bad bedside manner and I consider her very unprofessional. As a whole, the office is great. However, new office assistants may be needed. People are to be treated with respect, and patients should be allowed to voice their concerns as well as receive assistance in a cordial and professional manner.

No one answers the phone and the mail box is full.