Bloom Plastic Surgery

I will preface that, as other reviews mention, Dr. Bloom and his staff are extraordinarily friendly and kind. However kindness does not equal empathy or flexibility and has led to me losing $1000 to Dr. Bloom with no surgical services rendered. Let me explain the full story, since I was not given the opportunity to do so to Dr. Bloom. I was scheduled for surgery in January and put down a $500 deposit. The day of surgery, the NPO surgery prep led me to the worst migraine of my life, which then led to two hours straight of vomiting stomach acid and dry heaving. I literally couldn’t leave my bathroom floor. Surgical instructions said to call and cancel if I was sick. I did so (well my mom did so because I couldn’t talk on the phone). I lost my $500 deposit. That was fine I guess; I was following the surgical instructions I was given but I did cancel the day of. I rescheduled for February. Put down another $500 deposit, was warned off-hand about forfeiture if I canceled. My father was meant to be my ride after surgery and my (and my dog’s) planned caretaker while I healed. 10 days prior to surgery, my father came down with Covid. With my not yet infected mom having shared space with him the entire night before, there was potential for infectious Covid to still be circulating in the house long past my surgery day. I called to reschedule and was given an April date. I knew no cancellations were allowed within a month of surgery, but I was rescheduling so I had no idea I was breaking a rule and that should be concerned. Everyone was super kind about rescheduling and I thought everything was totally fine. No one mentioned that rescheduling, to them, actually means cancelling. I searched all the paperwork I have copies of and that caveat isn’t in there. A few days after I rescheduled, I was notified of an important work event taking place on, you guessed it, my new surgery date. FML. I call back and reschedule, again, before the 30 day cancellation cut off. Again, staff was kind, they happily reschedule me, no hint that anything is wrong, that I was treading on thin ice, that rescheduling means cancelling, etc. I received a voicemail this week and returned the call today. They are 1) keeping my 2nd $500 deposit, 2) cancelling my surgery and 3) firing me as a patient due to too many cancellations. I asked if there was anything that I could do to ask the doctor to reconsider, given the series of unfortunate events that led to this. Aside from the scheduling snafus making me appear flakey since I hadn’t elaborated on reasons at the time, I had been very kind in all my interactions in the office and on the phone. But no. There is no appeal process, no consideration given to an individual based on unavoidable, unpredictable life circumstances, and no flexibility to unspoken, unclear office rules. So now I am $1000 poorer and I have to find and start over with a new doctor. To be clear, I am not angry, at least not yet. I am shocked and incredibly heartbroken that I thought I had a good relationship with the office when I apparently didn’t and have to start over, and I feel physically ill at the thought of losing all that money when, if someone had just said something, I would’ve just stayed with a friend after surgery in February and not needed to reschedule that time or subsequent times at all! I may have exhibited some signs, on the surface, of being an unreliable or “bad” patient. But I truly never am, I’m just having an incredibly awful year so far! Not having any way to appeal for an exception or a return of deposit due to extenuating circumstances feels awful and terribly unreasonable for a privately owned specialist’s office.

So far I’ve only had a consultation but the process has been great so far. The staff is very communicative. I really appreciated being able to speak to someone on the phone about exactly what my needs were l, and that I could get an out of pocket procedure quote and full explanation of the whole process prior to my first visit - I’ve had experiences at other doctor’s offices in the past where I waste time at a consultation only for them to tell me they can’t do what I need or I only learn it’s out of my budget once I show up. Completely the opposite of a bad experience here, and I was very pleased. I met with Dr. Bloom who was very welcoming and appreciative of my visit, and he explained everything clearly and answered all of my questions. I felt very comfortable throughout the whole consultation process.

When you think of a plastic surgeon, typically you think of having procedures that improve your aesthetics, not necessarily procedures that fall under the category of "urgent" or "repair." Well, in my case I went to Dr. Bloom for the latter—it was a cyst removal and because of Dr. Bloom, it was a breeze. I CANNOT recommend him more. He explains things plainly, and in a manner that removes a lot of the med jargon, that which commonly inspires anxiety towards medical procedures. I felt safe, understood, and also at ease with him behind the scalpel. He is one of the best docs I've met, and his whole team was kind and efficient. His practice as a whole is a perfect balance of professionalism without the pretension that often times accompanies the medical field. You won't feel like a number here, you will feel like you are family.

I cannot say enough wonderful things about my experience with Dr Bloom and staff. From the very first consultation, they made me feel completely at ease. They are incredibly comforting, caring, and truly empathetic—qualities that are so important when you’re making a big decision about your body. They took the time to listen to my concerns, explain every detail, and make sure I felt supported throughout the entire process. Their bedside manner is unmatched, and I never once felt rushed or unsure. The level of compassion they show is genuine, and it made all the difference. Even helped me find a Dr to deal with some other issues that arose. The results exceeded my expectations, but what stood out even more was how safe, understood, and cared for I felt every step of the way. If you’re looking for a surgeon who combines exceptional skill with true kindness and empathy, look no further. Absolutely amazing experience from start to finish.

My entire experience with Dr Bloom and his staff has been exceptional. Judy is an absolute gem, so welcoming and warm. Dr Bloom is very thorough while at the same time being very down to earth and relatable. The staff has gone above and beyond making sure I feel comfortable and have every question answered. Being in the medical field myself can make me a bit overly critical but Bloom Plastic Surgery has really blown me away! I highly recommend!